Policies and Legal Notices
Effective: April 14, 2026
Sale El Sol Counseling, PLLC, is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through this website.
By using this website, you agree to the practices described below.
Information Collected
I may collect limited personal information when you:
Submit a contact form,
Request scheduling information, and
Communicate with us via email or phone.
This information may include your name, email address, phone number, and general inquiry details. I do not request sensitive clinical information through this website.
How I Use Your Information
Information collected through this website is used solely to:
Respond to inquiries,
Communicate about services, scheduling, or availability, and
Provide information requested by you.
I do not sell, rent, or share your personal information with third parties for marketing purposes.
Website Communication and Security
Please be aware:
Website contact forms and email communication are not HIPAA-secure,
I recommend limiting sensitive or confidential information when contacting us online, and
A therapeutic relationship is not established through website contact alone.
Once services begin, confidentiality and communication expectations are governed by formal intake and informed consent documents.
Cookies and Website Analytics
This website may use cookies or basic analytics tools to improve functionality and user experience. These tools collect non-identifying information such as browser type or pages visited, and do not collect personal or clinical data.
You may disable cookies through your browser settings if desired.
Third-Party Platforms
I may use third-party platforms for scheduling, forms, or payment processing. These platforms operate under their own privacy policies, and I encourage you to review them independently.
Sale El Sol Counseling, PLLC, is not responsible for the privacy practices of third-party websites or services.
Your Rights and Choices
You may:
Request clarification about how your information is used,
Ask me to update or correct your contact information, and
Choose not to submit information through the website.
For privacy-related requests, please contact me using the information below.
Good Faith Estimate (No Surprises Act)
You have the right to receive a Good Faith Estimate explaining the expected cost of mental health services.
Under federal law, healthcare providers are required to give clients who are not using insurance (or who are self-paying) an estimate of expected charges for services.
What This Means for You
You may request a Good Faith Estimate before starting services or at any time
The estimate will include expected costs for scheduled services
Actual charges may vary based on your needs, frequency of sessions, or changes to your treatment plan
If you receive a bill that is at least $400 more than your Good Faith Estimate, you may have the right to dispute the charges.
More information is available at www.cms.gov/nosurprises or by calling 1-800-985-3059.
Changes to This Policy
I may update this Privacy Policy as needed to reflect changes in laws, technology, or practice operations. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about these Terms of Service, please contact:
In accordance with Texas Health and Safety Code Section 181.105, I am required to provide you with information on filing a consumer complaint. You may find more information regarding consumer protections or file a complaint at the Texas Attorney General’s page at:
Under Texas law, you have the right to request copies of your health care records. Requests must be submitted in writing through my secure messaging system or by emailing marlenne@saleelsolcounseling.com. Requests sent via email require identity verification prior to release.
Records will be provided, or a written notice of denial with explanation, within 15 days of receiving the request. Portions of a record may be withheld if release is determined to be harmful to the client’s physical, mental, or emotional well-being, as permitted by law.
Fees for records requests are outlined in the informed consent paperwork signed at the start of services.
In accordance with Texas law, I am required to provide information on how to contact our governing board. The Texas Behavioral Health Executive Council (BHEC) regulates mental health licensees in Texas and may be contacted through their website or by mail at:
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, TX 78701